Each octi piece is made to order london. Due to the nature of this process, please allow between 3-6 weeks from your purchase date for your item(s) to ship. Once your order is complete + shipped, an email will be sent out to you with tracking information. If you are experiencing any issues with the shipment of your orer please email: email@example.com
Returns, exchanges and cancellations
By making a purchase from octi, you are agreeing to the following terms. In the event you are dissatisfied with your purchase, please email info@octi.Uk
Please include the following in your email: order number, name on order, and brief explanation on the issue with your purchase. All products are made by hand per order. Due to the nature of this process all sales are final unless the item is faulty.
If you have ordered a ring and is does not fit, exchanges will be accepted for a different size, in the same style of ring. We ask that any items sent back are returned in their original condition + packaging.
Sterling silver tarnishes when exposed to salty air, chlorine, sulfur, humidity, perspiration, cosmetics, household bleach and other strong chemicals. To prevent tarnish as much as possible, we recommend that you store your products in a safe, dry place when engaging in the following activities:
- Household and outdoor chores
- Showering, bathing or swimming in pools, hot tubs, hot springs and the ocean
- Using lotion, hair products, fragrances and other cosmetics
- Exercising at the gym or during contact sports
- Preparing meals