Delivery + Returns
Production / Delivery
All octi creations are made to order. Please allow 2 to 4 weeks for your order to be created and dispatched. You will receive a confirmation email with tracking information once your order is on its way.
We offer tracked Express Worldwide shipping with DHL. Delivery times are calculated at the checkout and are dependent on your shipping destination. International customers are responsible for any customs duties, taxes, or import fees.
Shipping Costs
- United Kingdom: £10 / Free over £750
- European Union: £20 / Free over £1,000
- North America and Canada: £20 / Free over £1,000
- Asia: £30 / Free over £1,000
- Rest of World: £40 / Free over £1,000
Returns & Exchanges
Due to the bespoke nature of made-to-order we do not offer returns, unless the item is faulty. But we do understand that it can be tricky to get your ring size spot on, so we do offer exchanges on all of our rings. You can also use our size guide to measure any sizes, or purchase a ring sizer before ordering.
Faulty or Incorrect Items
We take pride in the quality of our jewellery and do everything we can to ensure it arrives with you in perfect condition. If you believe your item is faulty, please contact us within 14 days of receiving your order, including a description and photos of the issue. We will take a look and provide a repair, replacement, or refund as appropriate
Questions
If you have any questions or concerns regarding any of this information, please don't hesitate to contact us and we will be happy to help.