Privacy Policy

This Privacy Policy describes how octi.uk collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@octi.uk or by mail using the details provided below:

Studio 316 Netil Corner, 2 Bocking St., London E8 4RU, United Kingdom



Collecting personal information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

  • Device information
    • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
    • Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
    • Disclosure for a business purpose: shared with our processor Shopify.
    • Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Order information
    • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, provide invoices and order confirmations, communicate with you, screen orders for potential risk or fraud, and, when in line with preferences you have shared, provide information or advertising related to our products or services.
    • Source of collection: collected from you.
    • Disclosure for a business purpose: shared with our processor Shopify.
    • Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Customer support information
    • Purpose of collection: to provide customer support.
    • Source of collection: collected from you.
    • Disclosure for a business purpose: —
    • Personal Information collected: —


Sharing personal information

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


Behavioural advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

For more information on targeted advertising, visit the NAI educational page: https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising:

You can also opt out via the Digital Advertising Alliance: https://optout.aboutads.info/



Using personal information

We use your Personal Information to provide our services to you, including offering products for sale, processing payments, shipping and fulfillment, and keeping you informed about new products, services, and offers.

Lawful basis

Under GDPR (for EEA residents), we process your data based on:

  • Your consent
  • Contract performance
  • Legal obligations
  • Vital interests
  • Public interest
  • Legitimate interests (not overriding your rights)

Retention

When you place an order through the Site, we retain your Personal Information unless and until you request deletion. See the “Your rights” section for more.

Automatic decision-making

If you are a resident of the EEA, you may object to automated decision-making (including profiling) where outcomes have legal or significant effects.

Shopify uses limited automated decision-making to reduce fraud risk.

Examples include:

  • Temporary blacklist of IP addresses associated with failed transactions.
  • Temporary blacklist of credit cards associated with blacklisted IP addresses.


Your rights

GDPR

If you are a resident of the EEA, you have the rights to access, correct, update, erase, or port your Personal Information. Contact us through the information above to exercise these rights.

Your Personal Information is processed in Ireland initially, then transferred outside Europe (including to Canada and the U.S.). More information: Shopify’s GDPR Whitepaper



Cookies

A cookie is a small amount of information stored on your device when visiting our Site. We use functional, performance, advertising, and social media cookies to improve your browsing experience and gather insight into site usage.

These cookies support functionality such as remembering preferences, login persistence, and understanding visitor behavior. Cookie durations vary from session-based to up to two years.

You can manage or block cookies via your browser settings. More information: www.allaboutcookies.org

Blocking cookies may limit how we share information with third parties for advertising purposes. To opt out, refer to the “Behavioural Advertising” section above.

Do Not Track

Because no industry standard exists for responding to Do Not Track signals, we do not modify our data practices in response to such signals.



Changes

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.



Complaints

If you wish to make a complaint, please contact us using the details in the “Contact” section.

If you are unsatisfied with our response, you may escalate your complaint to your local data protection authority.