polish
Size Guide
If you unsure of which size to order you can use our printable size guide to take your finger and / or wrist measurements.
You can also refer to our ring size conversion chart so that you can convert the size metric you are familiar with, into our UK sizing.
For necklace sizing we would recommend cutting a piece of string to length to test where the necklace would sit on you.
If you have any questions regarding sizing please don't hesitate to get in touch and we will be happy to help.
Gemstone Personalisation
If you would like to add or personalise the colour or type of gemstones on this piece please get in touch with your ideas.
You can also browse our instagram for inspiration.
Delivery + Returns
Production / Delivery
All octi creations are made to order. Please allow 2 to 4 weeks for your order to be created and dispatched.
There are some ready to ship items. This will be stated on the product page and it will be shipped within 2 days with DHL express.
You will receive a confirmation email with tracking information once your order is on its way.
We offer tracked Express Worldwide shipping with DHL. Delivery times are calculated at the checkout and are dependent on your shipping destination. International customers are responsible for any customs duties, taxes, or import fees.
Shipping Costs
- United Kingdom: £5 / Free over £750
- European Union: £15 / Free over £1,000
- North America and Canada: £20 / Free over £1,000
- Asia: £30 / Free over £1,000
- Rest of World: £30 / Free over £1,000
Returns & Exchanges
Due to the bespoke nature of made-to-order we do not offer returns, unless the item is faulty. But we do understand that it can be tricky to get your ring size spot on, so we do offer exchanges on all of our rings. You can also use our size guide to measure any sizes, or purchase a ring sizer before ordering.
Faulty or Incorrect Items
We take pride in the quality of our jewellery and do everything we can to ensure it arrives with you in perfect condition. If you believe your item is faulty, please contact us within 14 days of receiving your order, including a description and photos of the issue. We will take a look and provide a repair, replacement, or refund as appropriate
Questions
If you have any questions or concerns regarding any of this information, please don't hesitate to contact us and we will be happy to help.
Packaging
Each order will come packaged in a bespoke folded bag. They are made from 100% Japanese cotton and handmade in London by friends of the brand.
The bag also comes inside a branded protective box.
* bag colour varies
Product Care
All of our jewellery is designed to be kept forever and worn by you, your friends & family, and generations to come. To ensure it’s durability we use only solid precious metals to create our pieces, meaning it can withstand the test of time.
Just like most other things in the world, your jewellery will need to be cared for correctly throughout its lifetime. To care for your piece there are different options, depending on the metal and the level of cleaning required.
Sterling silver can naturally oxidize over time causing it to discolor, this is normal and can be remedied by polishing the piece with a silver specific polishing cloth. Oxidization can be accelerated by some cleaning and cosmetic products, so we recommend removing your jewellery when using cleaning products or when showering.
Although your jewellery will not be damaged by cleaning or showering, textured parts of the jewellery may collect residue of the products over time which will make the jewellery appear unclean. To clean textured parts of your piece , place it in warm water with washing up liquid for 15 minutes and gently brush the affected areas with a very soft bristled brush (eg. a soft toothbrush).
If you have any questions regarding jewelry care, or would like any polishing product recommendations please get in touch and we will be happy to help.
We also offer a full cleaning service which will remove any discoloration, as well as any scratches or signs of wear. The piece would need to be returned to our London studio and the service would cost £50.